Privacy Policy

Last updated: August 23, 2026

KeyCare Connect ("we", "us") provides software that lets clinic doctors and staff place calls to patients using their clinic's verified phone number. This policy explains what we collect, why, and your choices.

Information we collect

Account information: name, email address, clinic role, and (for doctors) medical specialty, provided when a clinic invites you and you set up your profile.
Clinic information: clinic name and the verified phone number used as caller ID.
Call metadata: the phone number dialed, timestamps, and call status. We use this to connect calls and show call history. We do not record or store the audio of your calls.
Billing information: subscription and seat details. Payment card details are handled directly by our payment processor and are not stored on our servers.

How we use information

To authenticate you and provide the calling service.
To display the clinic's verified number as caller ID on outbound calls.
To manage clinic seats, subscriptions, and billing.
To provide support and keep the service secure.

Service providers

We share limited information with providers who help us run the service: telephony (to place calls and verify caller ID), authentication and database hosting, payment processing, and email delivery. These providers process data only to perform services for us.

Data retention

We keep account and call-history information for as long as your clinic maintains an account, and as needed to meet legal and operational requirements. You can request deletion of your account information by contacting us.

Your choices

You may request access to, correction of, or deletion of your personal information by emailing us. Clinic admins can remove doctor accounts from their clinic.

Contact

For any privacy question or request, email info@keycarehealth.com.